Information We Collect

When you sign up for our courses or browse our website, we collect different types of information. Some you give us directly, and some we gather automatically to improve your experience.

Information You Provide

• Your name and email address when you register for our programs
• Phone number if you request a callback from our education advisors
• Payment details when you enroll in paid courses
• Portfolio materials and project submissions during your coursework
• Messages you send through our contact forms or support channels
• Survey responses when we ask for feedback on our teaching methods

Technical Information

Like most websites, we automatically collect some technical data. This helps us understand how students use our platform and where we can make improvements.

• Your IP address and general location information
• Browser type and device information
• Pages you visit and how long you spend on them
• Referring websites that brought you to us
• Course progress and completion rates
• Video viewing patterns in our animation tutorials

How We Use Your Information

We're not in the business of selling data. Everything we collect serves a specific purpose related to providing quality education in mobile game animation.

We also use your information to send you updates about new courses, industry insights, and changes to our programs. You can opt out of marketing emails anytime, though we'll still need to send you essential messages about your enrollment.

Data Sharing and Third Parties

We work with several service providers to deliver our education programs. These partners only get access to the specific data they need to do their job.

Our Service Partners

• Payment processors that handle secure transactions for course enrollments
• Cloud hosting services where we store course materials and student work
• Email service providers for our communication systems
• Analytics tools that help us understand student engagement
• Video hosting platforms for our animation tutorials

All these partners sign agreements requiring them to protect your data and use it only for the services they provide us. We don't allow them to use your information for their own purposes.

Your Rights and Control

Your data belongs to you. Under Taiwan's Personal Data Protection Act and our own standards, you have several rights regarding your information.

How to Exercise Your Rights

Send your request to [email protected] with your full name and account details. We'll respond within 30 days, though most requests get handled much faster. If we need to verify your identity before processing certain requests, we'll let you know what additional information we need.

Data Security Measures

Protecting student information isn't just about compliance. It's about maintaining the trust you place in us when you share your creative work and personal details.

We use industry-standard security practices including encrypted connections, secure server infrastructure, and regular security audits. Our staff receives training on data protection, and access to student information is limited to team members who need it for their work.

That said, no system is completely foolproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we ever experience a breach affecting your information, we'll notify you promptly and explain what happened and what steps we're taking.

Data Retention

We keep your information for different periods depending on what it is and why we collected it.

Retention Periods

• Active student accounts: maintained while you're enrolled and for two years after your last course completion
• Financial records: kept for seven years to comply with Taiwan tax regulations
• Marketing communications: stored until you unsubscribe
• Portfolio submissions: retained for three years after program completion unless you request earlier deletion
• Support correspondence: kept for two years to help with ongoing student questions
• Technical logs: automatically deleted after 18 months

When data reaches the end of its retention period, we securely delete or anonymize it. If you want something removed sooner, just ask through the contact methods below.

Cookies and Tracking

Our website uses cookies and similar technologies. Some are essential for the site to work, while others help us improve your experience and understand how students interact with our content.

Types of Cookies We Use

Essential cookies keep you logged in and remember your course progress. Analytics cookies show us which tutorials are most helpful and where students get stuck. Preference cookies remember your settings like video quality preferences.

You can control cookie settings through your browser, though turning off essential cookies will affect how the site functions. Most browsers let you block third-party cookies while keeping functional ones.

International Data Transfers

While we're based in Taiwan, some of our service providers operate servers in other countries. This means your data might be processed or stored outside Taiwan.

When we transfer data internationally, we make sure appropriate protections are in place. This includes using providers certified under recognized data protection frameworks and signing contracts that require them to maintain security standards equivalent to what Taiwan law requires.

Children's Privacy

Our programs are designed for adults and students aged 16 and older. We don't knowingly collect information from younger children. If you're under 16 and interested in our courses, please have a parent or guardian contact us to discuss options.

If we discover we've accidentally collected data from someone under 16 without proper parental consent, we'll delete it as soon as possible.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active students by email and post a notice on our website.

The date at the top shows when we last revised this document. We encourage you to review it periodically, especially before sharing new information with us.

Legal Basis for Processing

We process your personal data based on several legal grounds depending on the situation.

When you enroll in a course, we need your information to fulfill our contract with you. For marketing communications, we rely on your consent, which you can withdraw anytime. We also process certain data based on our legitimate interests in improving our education services and preventing fraud, always balancing these interests against your privacy rights.

In some cases, we're legally required to collect and retain information, such as financial records for tax purposes.